OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises.
Our industry leading automation technology
will save your company time and money.
OUR PRODUCTS & SERVICES
Through a single interface, operations teams no longer have to rely on HR, IT or any other organization to administer agent profile data.
Seamlessly manage a wide variety of contact center applications across the enterprise with the assistance of OpsTel PLUS™
Accelerate and ensure accurate temporary agent profile configuration changes that can be scheduled to rollback to the original configuration automatically.
Move your profile configuration management operations over into the fast lane with the boost of OpsTel SPEED™
Enable your operations team to monitor and immediately audit agent profile data for accuracy and compliance across the contact center solution stack.
Optimize your team's capability to view data discrepancies through elevated transparency as well as pinpoint compliance issues with the power
of OpsTel VIEW™
SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &
IMPROVE CUSTOMER EXPERIENCE
OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance. With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.
OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation. OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution