CONTACT CENTER

OPERATIONS SOLUTIONS

CONTACT CENTER

OPERATIONS EXPERTS

DESIGNED SPECIFICALLY FOR

ASK ABOUT OUR RAPID DEPLOYMENT PACKAGE THAT IS CURRENTLY HELPING COMPANIES STAY AHEAD OF THE COVID-19 CALL INCREASE.

SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY & IMPROVE CUSTOMER EXPERIENCE

"U.S. Companies lose more than $62 billion dollars annually, due to poor customer service" - New Voice Media

Did You Know?

 

Through a single interface, operations teams

no longer have to rely on HR,  IT or any other organization to administer agent profile data.

You can seamlessly manage a wide variety of

contact center applications across

the enterprise with the assistance of

OpsTel PLUS™

Solely utilizing the onboarding & offboarding features from OpsTel PLUS™, you can now enable your contact center with a streamlined process for the provisioning & removal of agent profiles without the assistance of HR, IT, Etc. Unlock your system's potential with

OpsTel Plus LIGHT™

OUR PRODUCTS & SERVICES

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Accelerate and ensure accurate temporary

agent profile configuration reskilling changes that can be automatically scheduled to rollback

to their original configuration.

Move into the fast lane and boost your profile configuration management operations

with the help of OpsTel SPEED™

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Enable your operations team to monitor and immediately audit  agent profile data for accuracy and compliance across the contact center solution stack.

Optimize your team's capability to view data discrepancies through elevated transparency as well

as pinpoint compliance issues with the power of

OpsTel VIEW™

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Software robotics toolset that is used to aid in the overarching transition from one platform to another

with speed and accuracy.

 

Transition larger and more complex

integrations with with the ease of OpsTel

PLATFORM DATA TRANSFORMATION™

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PRODUCT FOCUS MATRIX

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