CONTACT CENTER
OPERATIONS SOLUTIONS
CONTACT CENTER
OPERATIONS EXPERTS
DESIGNED SPECIFICALLY FOR
SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY & IMPROVE CUSTOMER EXPERIENCE
Did You Know?
OpsTel Services has created various tools that help companies steer clear of the contact center industry's largest operational pitfalls.
We seamlessly integrate into existing applications running major contact center enterprises with advanced automation technology and our products save an incredible amount of time and money.
OUR SOLUTION
Through a single interface, operations teams no longer have to rely on HR, IT or any other organization to administer agent profile data.
You can seamlessly manage
a wide variety of contact
center applications across
the enterprise with
the assistance of
OpsTel PLUS™
Accelerate and ensure accurate temporary agent profile configuration changes that can be automatically scheduled to
rollback to their original
configuration.
Move into the fast lane
and boost your profile configuration management operations with the help of
OpsTel SPEED™
Enable your operations team to monitor and immediately audit agent profile data for accuracy and compliance across the contact
center solution stack.
Optimize your team's capability to view data discrepancies through elevated transparency as well as pinpoint compliance issues
with the power of
OpsTel VIEW™
OUR PRODUCTS & SERVICES
OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance. With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.
OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation. OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution
