Through a single interface, operations teams
no longer have to rely on HR, IT or any other organization to administer agent profile data.
You can seamlessly manage a wide variety of
contact center applications across
the enterprise with the assistance of
OUR PRODUCTS & SERVICES
Accelerate and ensure accurate temporary
agent profile configuration reskilling changes that can be automatically scheduled to rollback
to their original configuration.
Move into the fast lane and boost your profile configuration management operations
with the help of OpsTel SPEED™
Enable your operations team to monitor and immediately audit agent profile data for accuracy and compliance across the contact center solution stack.
Optimize your team's capability to view data discrepancies through elevated transparency as well
as pinpoint compliance issues with the power of