CONTACT CENTER
OPERATIONS SOLUTIONS

CONTACT CENTER

OPERATIONS EXPERTS

DESIGNED SPECIFICALLY FOR

SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY & IMPROVE CUSTOMER EXPERIENCE

 

Through a single interface, operations teams

no longer have to rely on HR,  IT or any other organization to administer agent profile data.

You can seamlessly manage a wide variety of

contact center applications across

the enterprise with the assistance of

OpsTel PLUS™

OUR PRODUCTS & SERVICES

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Accelerate and ensure accurate temporary

agent profile configuration reskilling changes that can be automatically scheduled to rollback

to their original configuration.

Move into the fast lane and boost your profile configuration management operations

with the help of OpsTel SPEED™

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Enable your operations team to monitor and immediately audit  agent profile data for accuracy and compliance across the contact center solution stack.

Optimize your team's capability to view data discrepancies through elevated transparency as well

as pinpoint compliance issues with the power of

OpsTel VIEW™

 
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PRODUCT FOCUS MATRIX

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