CONTACT CENTER

OPERATIONS SOLUTIONS

CONTACT CENTER

OPERATIONS EXPERTS

DESIGNED SPECIFICALLY FOR

ASK ABOUT OUR RAPID DEPLOYMENT PACKAGE THAT IS CURRENTLY HELPING COMPANIES STAY AHEAD OF THE COVID-19 CALL INCREASE.

SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY & IMPROVE CUSTOMER EXPERIENCE

"U.S. Companies lose more than $62 billion dollars annually, due to poor customer service" - New Voice Media

Did You Know?

 

Through a single interface, operations teams

no longer have to rely on HR,  IT or any other organization to administer agent profile data.

You can seamlessly manage a wide variety of

contact center applications across

the enterprise with the assistance of

OpsTel PLUS™

Solely utilizing the onboarding & offboarding features from OpsTel PLUS™, you can now enable your contact center with a streamlined process for the provisioning & removal of agent profiles without the assistance of HR, IT, Etc. Unlock your system's potential with

OpsTel Plus LIGHT™

OUR PRODUCTS & SERVICES

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Accelerate and ensure accurate temporary

agent profile configuration reskilling changes that can be automatically scheduled to rollback

to their original configuration.

Move into the fast lane and boost your profile configuration management operations

with the help of OpsTel SPEED™

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Enable your operations team to monitor and immediately audit  agent profile data for accuracy and compliance across the contact center solution stack.

Optimize your team's capability to view data discrepancies through elevated transparency as well

as pinpoint compliance issues with the power of

OpsTel VIEW™

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Software robotics toolset that is used to aid in the overarching transition from one platform to another

with speed and accuracy.

 

Transition larger and more complex

integrations with with the ease of OpsTel

PLATFORM DATA TRANSFORMATION™

 

PRODUCT FOCUS MATRIX

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OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions  After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance.  With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.

OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation.  OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution