Through a single interface, operations teams
no longer have to rely on HR, IT or any other organization to administer agent profile data.
You can seamlessly manage a wide variety of
contact center applications across
the enterprise with the assistance of
Solely utilizing the onboarding & offboarding features from OpsTel PLUS™, you can now enable your contact center with a streamlined process for the provisioning & removal of agent profiles without the assistance of HR, IT, Etc. Unlock your system's potential with
OpsTel Plus LIGHT™
OUR PRODUCTS & SERVICES
Accelerate and ensure accurate temporary
agent profile configuration reskilling changes that can be automatically scheduled to rollback
to their original configuration.
Move into the fast lane and boost your profile configuration management operations
with the help of OpsTel SPEED™
Enable your operations team to monitor and immediately audit agent profile data for accuracy and compliance across the contact center solution stack.
Optimize your team's capability to view data discrepancies through elevated transparency as well
as pinpoint compliance issues with the power of
Software robotics toolset that is used to aid in the overarching transition from one platform to another
with speed and accuracy.
Transition larger and more complex
integrations with with the ease of OpsTel
PLATFORM DATA TRANSFORMATION™