KIARA

CONTACT CENTER MANAGER

TESTIMONIAL

"With OpsTel VIEW,

we were able to monitor and immediately audit our agent profile data for accuracy and compliance across the entire contact center solution stack"

Solution Details Below

Diagnostic Compliance & Auditing Solution

Accelerate and automate your

profile configuration auditing

with OpsTel VIEW™

10 MINUTE

AUDITS!

IDENTIFY STALE & UNUSED PROFILE LICENSES

OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status

To complete a comprehensive client's audit across the enterprise, it only takes 10 minutes!

ELIMINATE LOSSES & INCREASE EFFICIENCIES

Performing an OpsTel VIEW™ system scan can be your first step in eliminating costly oversights and increase your inefficiencies by utilizing our real-time monitoring capabilities

Let's crack some NUMBERS

The infochart below is a real example of the losses discovered with a large contact center company utilizing OpsTel VIEW's™ capabilities

ISSUES DISCOVERED

IMPROVEMENTS MADE

Approximate
Monthly Cost 
Per each individual
Agent License
Discovered as INVALID within the Enterprise
Just one of OpsTel  VIEW's impressive functions
Dollars in Estimated Potential Annual Savings 
Associated with utilizing OpsTel's  Product Line
A 10 Minute Diagnostic is All it Takes!
To see how much you save with OpsTel VIEW

OpsTel VIEW™ HIGHLIGHTS & BENEFITS

SOLUTION HIGHLIGHTS

  • Provides a view in to the data accuracy of agent profiles across multiple applications

  • Drastically speeds up audit and validation processes

  • Validates actions to implement for profile data integrity issues across multiple applications

  • Can also assist in ensuring access level compliance for profiles across the enterprise

  • Out of compliance activity is easily identified through data accuracy

IMMEDIATE BENEFITS

  • Provides the enterprise with instantaneous auditing capabilities

  • Minimizes the risk of a possible compliance issue

  • Licensing inventory transparency at the point solution level

DIAGNOSTIC,

PROCESS COMPLIANCE & AUDITING

SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &

IMPROVE CUSTOMER EXPERIENCE

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OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions  After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance.  With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.

OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation.  OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution