CONTACT CENTER MANAGER
"OpsTel VIEW™ provided us with detailed diagnostic information on agent profile data integrity and immediately pin pointed the details when issues surfaced. VIEW™ also monitored our profile administrator activity and even highlighted agent profile administration violations. We also launched On demand agent profile audits across the entire contact center solution stack and could review them within 10 minutes, which used to takes us months with an entire team of people."
Solution Details Below
Diagnostic Compliance & Auditing Solution
Accelerate and automate your
profile configuration auditing
with OpsTel VIEW™
IDENTIFY STALE & UNUSED PROFILE LICENSES
OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status
To complete a comprehensive client's audit across the enterprise, it only takes 10 minutes!
ELIMINATE LOSSES & INCREASE EFFICIENCIES
Performing an OpsTel VIEW™ system scan can be your first step in eliminating costly oversights while decreasing your inefficiencies by utilizing our real-time monitoring capabilities.
Let's crack some NUMBERS
The infochart below is a real example of the losses discovered with a large contact center company utilizing OpsTel VIEW's™ capabilities
Per each individual
Discovered as INVALID within the Enterprise
Just one of OpsTel VIEW's™ impressive functions
Dollars in Estimated Potential Annual Savings
Associated with utilizing OpsTel's Product Line
A 10 Minute Diagnostic is All it Takes!
To see how much you save with OpsTel VIEW™
OpsTel VIEW™ HIGHLIGHTS & BENEFITS
Provides a view in to the data accuracy of agent profiles across multiple applications
Drastically speeds up audit and validation processes
Validates actions to implement for profile data integrity issues across multiple applications
Can also assist in ensuring access level compliance for profiles across the enterprise
Out of compliance activity is easily identified through data accuracy
Provides the enterprise with instantaneous auditing capabilities
Minimizes the risk of a possible compliance issue
Licensing inventory transparency at the point solution level
PROCESS COMPLIANCE & AUDITING
• Detailed daily user activity reports that highlight non-compliant activity