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MONITOR REAL-TIME,
IDENTIFY OVERSIGHTS,
ELIMINATE LOSSES

"Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%" - Bain & Company

CLIENT TESTIMONIAL

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Diagnostic Compliance & Auditing Solution

Accelerate and automate your

profile configuration auditing

with OpsTel VIEW™

IDENTIFY STALE & UNUSED PROFILE LICENSES

10 MINUTE

AUDITS!

OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status

To complete a comprehensive client's audit across the enterprise, it only takes 10 minutes!

ELIMINATE LOSSES & INCREASE EFFICIENCIES

Performing an OpsTel VIEW™ system scan can be your first step in eliminating costly oversights while decreasing your inefficiencies by utilizing our real-time monitoring capabilities.

CONTACT CENTER MANAGER

TESTIMONIAL

KIARA

"OpsTel VIEW™ provided us with detailed diagnostic information on agent profile data integrity and immediately pin pointed the details when issues surfaced. VIEW™ also monitored our profile administrator activity and even highlighted agent profile administration violations. We also launched On demand agent profile audits across the entire contact center solution stack and could review them within 10 minutes, which used to takes us months with an entire team of people."

OpsTel VIEW™ HIGHLIGHTS & BENEFITS

SOLUTION HIGHLIGHTS

  • Provides a view in to the data accuracy of agent profiles across multiple applications

  • Drastically speeds up audit and validation processes

  • Validates actions to implement for profile data integrity issues across multiple applications

  • Can also assist in ensuring access level compliance for profiles across the enterprise

  • Out of compliance activity is easily identified through data accuracy

IMMEDIATE BENEFITS

  • Provides the enterprise with instantaneous auditing capabilities

  • Minimizes the risk of a possible compliance issue

  • Licensing inventory transparency at the point solution level

SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &

IMPROVE CUSTOMER EXPERIENCE

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