CONTACT CENTER MANAGER

TESTIMONIAL

KIARA

"OpsTel VIEW™ provided us with detailed diagnostic information on agent profile data integrity and immediately pin pointed the details when issues surfaced. VIEW™ also monitored our profile administrator activity and even highlighted agent profile administration violations. We also launched On demand agent profile audits across the entire contact center solution stack and could review them within 10 minutes, which used to takes us months with an entire team of people."

Solution Details Below

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Diagnostic Compliance & Auditing Solution

Accelerate and automate your

profile configuration auditing

with OpsTel VIEW™

10 MINUTE

AUDITS!

IDENTIFY STALE & UNUSED PROFILE LICENSES

OpsTel VIEW™ tracks down unused stale profile licenses and provides clients with detailed audits explaining their location, current and historical status

To complete a comprehensive client's audit across the enterprise, it only takes 10 minutes!

ELIMINATE LOSSES & INCREASE EFFICIENCIES

Performing an OpsTel VIEW™ system scan can be your first step in eliminating costly oversights while decreasing your inefficiencies by utilizing our real-time monitoring capabilities.

Let's crack some NUMBERS

The infochart below is a real example of the losses discovered with a large contact center company utilizing OpsTel VIEW's™ capabilities

ISSUES DISCOVERED

IMPROVEMENTS MADE

Approximate
Monthly Cost 
Per each individual
Agent License
Discovered as INVALID within the Enterprise
Just one of OpsTel  VIEW's impressive functions
Dollars in Estimated Potential Annual Savings 
Associated with utilizing OpsTel's  Product Line
A 10 Minute Diagnostic is All it Takes!
To see how much you save with OpsTel VIEW

OpsTel VIEW™ HIGHLIGHTS & BENEFITS

SOLUTION HIGHLIGHTS

  • Provides a view in to the data accuracy of agent profiles across multiple applications

  • Drastically speeds up audit and validation processes

  • Validates actions to implement for profile data integrity issues across multiple applications

  • Can also assist in ensuring access level compliance for profiles across the enterprise

  • Out of compliance activity is easily identified through data accuracy

IMMEDIATE BENEFITS

  • Provides the enterprise with instantaneous auditing capabilities

  • Minimizes the risk of a possible compliance issue

  • Licensing inventory transparency at the point solution level

DIAGNOSTIC,

PROCESS COMPLIANCE & AUDITING

OPPORTUNITIES


• Prohibitive monitoring & tracking of non-compliant activity • Profile accuracy auditing is a huge task & takes significant amount of staff to accomplish • Time consuming, labor intensive, license count auditing • Non existent ability to identify individual changes made to the environment • Identifying inconsistency in profile data across multiple platforms




SOLUTIONS


• Detailed daily user activity reports that highlight non-compliant activity • Dynamic license count visibility across targeted applications with quantity & daily trending information • Accelerated profile data integrity auditing




BUSINESS OUTCOMES


• Less time consuming monitoring resulting in reduced labor requirements • Reducing risk associated with non-compliant activity that can lead to significant financial ramifications • Increased confidence levels of historical reporting related to data accuracy





SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &

IMPROVE CUSTOMER EXPERIENCE

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OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions  After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance.  With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.

OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation.  OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution