PROBLEM: My Call Takers do not have the ability to manage their own schedule. Every time the Call Takers want to change their schedule...

PROBLEM: Today we have to rely on contact center support staff to invoke "Call Taker Skills Configuration Changes" for scheduled capacity...

PROBLEM: Every time a new software is recommended by someone from the business or contact center operations, the IT organization has to...

PROBLEM: Call Taker capacity planning is a manual task that is prone to human error, costly and time consuming. To make matters worse,...