Use Cases

See what's possible when your enterprise is enhanced by the capabilities OpsTel has to offer

How to manage call takers without a workforce management application

PROBLEM: My Call Takers do not have the ability to manage their own schedule. Every time the Call Takers want to change their schedule...

Ability to pre-schedule call taking capacity requirements on a temporary or recurring basis

PROBLEM: Today we have to rely on contact center support staff to invoke "Call Taker Skills Configuration Changes" for scheduled capacity...

Leveraging existing technology solutions to optimize the management of your contact center operation

PROBLEM: Every time a new software is recommended by someone from the business or contact center operations, the IT organization has to...

Eliminate repetitive tasks that drain contact center operation resources

PROBLEM: Call Taker capacity planning is a manual task that is prone to human error, costly and time consuming. To make matters worse,...