PROBLEM: Every time a new software is recommended by someone from the business or contact center operations, the IT organization has to spend time evaluating. The evaluations usually require a costly and time consuming effort that takes technical manpower we can't afford and months to validate. The results that come from most of these evaluations usually require a substantial investment in people, additional server technology and more.
These demands put a huge burden on the contact center IT support team. It disrupts our current and ongoing workflow and causes us to overwork our staff or miss our pre-committed promised deadlines.
SOLUTION: The OpsTel SPEED™ software currently leverages existing platforms like Cisco, Genesys and NICE CXone to name a few. The out of the box, feature rich product can be turned up in days with minimal training required. These applications are implemented into production grade test labs or production environments.
RESULTS:
- Eliminates long and costly deployments
- Minimizes the demands on IT to support contact center operations
- Empower Call Taker organizations to take control of their technical environments with built in user access controls
- Provides detailed audit trail reporting