PROBLEM: Call Taker capacity planning is a manual task that is prone to human error, costly and time consuming. To make matters worse, human errors result in significant rework.
SOLUTION: The OpsTel SPEED™ software eliminates repetitive tasks and human error by automating the contact center capacity planning and implementation. Operations staff are empowered to adjust Call Taker call flow configurations and schedule recurring temporary skills adjustments through the SPEED™ user interface.
RESULTS:
- Immediate benefit of lower costs through the elimination of repetitive tasks
- Automation removes 50% or more of current operating expenses
- Increases Call Taker utilization