CONTACT CENTER MANAGER
"Plus LIGHT really works! Our team onboarded over a 1,000 agents within minutes and all without the assistance of any other support group!"
Solution Details Below
Automated Agent Profile Provisioning & Removal
OpsTel Plus LIGHT™ solely utilizes the onboarding & offboarding features from
OpsTel PLUS™, which enables a streamlined provisioning & removal process of agent profiles without the assistance of HR, IT, Etc.
EASY TO LEARN.
EASY TO OPERATE!
With minimal training, OpsTel Plus LIGHT™ provides operations the ability to rapidly onboard and offboard agent profile data within the contact center
Through simplified user administration Plus LIGHT™ can reduce processing time from days, weeks or even months down to LESS THAN 10 MINUTES!
TIME & MONEY!
The Automated capabilities of OpsTel Plus LIGHT™ will cut expenses immediately
PROFILE PROVISIONING & REMOVAL
• Provisioning New Agents into the Contact
Center Solutions Stack in 10-Minutes or Less
• Automated Capabilities
Provisioning Feature: ADDS
- Adds Onboarding and Reactivation of Profiles
Deprovisioning Feature: REMOVALS
- Deactivate & Delete
• Single Pane-of-Glass;
- Simplified User Administration
• Multi-Faceted System &
• System or Application Agnostic
• Supports Email & Notifications
• Supports Basic Reporting
- Provisioning History
- User Activity & Usage
- Notification & Alarm Reporting
- Provisioning Failure
SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &
IMPROVE CUSTOMER EXPERIENCE
OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance. With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.
OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation. OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution