CONTROL COSTS & PRIORITIZE STAFFING
"A moderate increase in customer experience generates an average revenue increase of $823 million over 3 years for a company with $1 billion in annual revenue " - Temkin Group
CONTACT CENTER MANAGER
"Through a single interface, I no longer have to engage HR, IT, QA, reporting, training, etc… or any other organization to administer my agent profile data across the contact center solutions stack. New agent onboarding, updating, deactivating, reactivating and offboarding takes me less than 5 minutes vs Days or Weeks when I was dependent on the other supporting organizations."
Agent Profile Provisioning, Maintenance, End-to-End Tracking, Deactivation, Reactivation and Removal.
OpsTel PLUS™ allows you to manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance
You will be capable of providing the ability to administer profiles across multiple contact center applications through a single interface
Simplified provisioning & maintaining agent profile data reducing processing time from days, weeks or months in LESS THAN 10 MINUTES!
OpsTel PLUS™ can save you time & money by increasing accuracy & reducing required labor
OpsTel PLUS™ HIGHLIGHTS & BENEFITS
Utilizes end-to-end audit trail reporting
User based configurable permissions
Activity dashboard & notification
Pre/Post submission validation
Enforcement of procedural compliance
Proactive error handling
Dynamic configuration updates