ANGELA

CONTACT CENTER MANAGER

TESTIMONIAL

"Through a single interface, I no longer have to engage HR, IT, QA, reporting, training, etc… or any other organization to administer my agent profile data across the contact center solutions stack. New agent onboarding, updating, deactivating, reactivating and offboarding takes me less than 5 minutes vs Days or Weeks when I was dependent on the other supporting organizations."

Solution Details Below

Opstel PLUS HomeV5.jpg

Automated

Agent Profile Provisioning, Maintenance, End-to-End Tracking, Deactivation, Reactivation and Removal.

OpsTel PLUS™ allows you to manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance

IN UNDER

10 MINUTES!

You will be capable of providing the ability to administer profiles across multiple contact center applications through a single interface

SIMPLIFIED PROVISIONING

Simplified provisioning & maintaining agent profile data reducing processing time from days, weeks or months in LESS THAN 10 MINUTES!

SAVE TIME

& MONEY!

OpsTel PLUS™ can save you time & money by increasing accuracy & reducing required labor

Let's crack some numbers

These are an example of the losses discovered and the savings potential revealed

after a large contact center company utilized OpsTel PLUS

ISSUES DISCOVERED

IMPROVEMENTS MADE

Typical Time Needed to  Create an Agent Profile
Across an average of 10 technologies
Time Spent Administering
Based on 8 silo'ed
groups & multiple communication exchanges
Administrative
Work Hours Saved
In just 5 minutes, new Agents are ready to receive calls
Reduction in
Human Error
OpsTel PLUS™ will save your enterprise countless hours & cut operational costs by millions!

OpsTel PLUS™ HIGHLIGHTS & BENEFITS

SOLUTION HIGHLIGHTS

  • Utilizes end-to-end audit trail reporting

  • User based configurable permissions

  • Activity dashboard & notification

  • Multi-tenant capability

IMMEDIATE BENEFITS

  • Pre/Post submission validation

  • Enforcement of procedural compliance

  • Proactive error handling

  • Dynamic configuration updates

  • Automated re-activation

AUTOMATE PROFILE PROVISIONS

OPPORTUNITIES


  • Long lead times for provisioning, updating and maintaining contact center agent profiles across the enterprise
  • Identity profile management is segmented and requires multiple support groups to administer contact center agent profiles
  • Maintaining agent profiles across the contact center solution stack is disjointed or non-cohesive
  • Difficult to identify non compliant individual administrative activity at the solution level (non-existent end-to-end audit trail information)




SOLUTIONS


  • Provides the ability to administer profiles across multiple contact center applications through a single interface
  • User based configurable permissions reduces risk & increases individual activity visibility
  • Creates transparency by utilizing end-to-end audit trail reporting
  • Activity based metrics dashboard with proactive notification




BUSINESS OUTCOMES


  • Reduce provisioning time from days, weeks or months to less than 5 minutes!​
  • Minimal training and access control required
  • Activity based monitoring dashboard; real-time statistics
  • Full transparency of administrative compliance activity through end-to-end audit trail reporting





SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &

IMPROVE CUSTOMER EXPERIENCE

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OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions  After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance.  With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.

OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation.  OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution