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REDUCE TIME
CONTROL COSTS & PRIORITIZE STAFFING

"A moderate increase in customer experience generates an average revenue increase of $823 million over 3 years for a company with $1 billion in annual revenue " - Temkin Group

CLIENT TESTIMONIAL

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ANGELA

CONTACT CENTER MANAGER

"Through a single interface, I no longer have to engage HR, IT, QA, reporting, training, etc… or any other organization to administer my agent profile data across the contact center solutions stack. New agent onboarding, updating, deactivating, reactivating and offboarding takes me less than 5 minutes vs Days or Weeks when I was dependent on the other supporting organizations."

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Automated
Agent Profile Provisioning, Maintenance, End-to-End Tracking, Deactivation, Reactivation and Removal.

OpsTel PLUS™ allows you to manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance

IN UNDER
10 MINUTES!

You will be capable of providing the ability to administer profiles across multiple contact center applications through a single interface

SIMPLIFIED PROVISIONING

Simplified provisioning & maintaining agent profile data reducing processing time from days, weeks or months in LESS THAN 10 MINUTES!

SAVE TIME
& MONEY!

OpsTel PLUS™ can save you time & money by increasing accuracy & reducing required labor

OpsTel PLUS™ HIGHLIGHTS & BENEFITS

SOLUTION HIGHLIGHTS

IMMEDIATE BENEFITS

  • Utilizes end-to-end audit trail reporting

  • User based configurable permissions

  • Activity dashboard & notification

  • Multi-tenant capability

  • Pre/Post submission validation

  • Enforcement of procedural compliance

  • Proactive error handling

  • Dynamic configuration updates

  • Automated re-activation

SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &

IMPROVE CUSTOMER EXPERIENCE

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