CONTACT CENTER MANAGER
"Through a single interface, I no longer have to engage HR, IT or any other organization to administer my agent profile data across multiple platforms and I
can do it in minutes,
Solution Details Below
Agent Profile Provisioning, Maintenance, End-to-End Tracking, Deactivation, Reactivation and Removal.
OpsTel PLUS™ allows you to manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance
You will be capable of providing the ability to administer profiles across multiple contact center applications through a single interface
Simplified provisioning & maintaining agent profile data reducing processing time from days, weeks or months in LESS THAN 10 MINUTES!
OpsTel PLUS™ can save you time & money by increasing accuracy & reducing required labor
Let's crack some numbers
These are an example of the losses discovered and the savings potential revealed
after a large contact center company utilized OpsTel PLUS™
Typical Time Needed to Create an Agent Profile
Across an average of 10 technologies
Time Spent Administering
Based on 8 silo'ed
groups & multiple communication exchanges
Work Hours Saved
In just 5 minutes, new Agents are ready to receive calls
OpsTel PLUS™ will save your enterprise countless hours & cut operational costs by millions!
OpsTel PLUS™ HIGHLIGHTS & BENEFITS
Utilizes end-to-end audit trail reporting
User based configurable permissions
Activity dashboard & notification
Pre/Post submission validation
Enforcement of procedural compliance
Proactive error handling
Dynamic configuration updates
SAVE MONEY, CUT WASTE, DRIVE EFFICIENCY &
IMPROVE CUSTOMER EXPERIENCE
OpsTel Services is a 100% operations focused SaaS & on premise software company that provides contact center operations solutions designed specifically for contact center operations experts. Genesys Verizon Avaya PPT Solutions Eventus Nice InContact Cisco CX19 CX20 Contact Center Operations Solutions Call Center Solutions After decades of leadership experience directing contact centers across multiple Fortune 1000 enterprises, we understand how to handle the constant demands and dynamic challenges that are required to operate at peak performance. With that in mind, we focus on solving business problems, generating greater efficiencies and savings, while reducing risk and ensuring compliance in today's ever changing environments. Let us help you achieve maximum results out of your contact center operations environment by leveraging the latest technology in advanced automation and agent configuration orchestration.
OpsTel Services is revolutionizing the way companies control costs associated with software asset management, profile identity provisioning, and proactive skills management. With thought leadership and innovation, we have created a solution suite that seamlessly integrates into the administrative functions of the point solutions that enable the contact center. We enhance the operations staff's ability to quickly react to the dynamic challenges of running a large scale contact center operation. OpsTel Services has created various tools that seamlessly integrate into the existing applications running contact center enterprises. Our industry leading automation technology will save your company time and money. Automated Agent Profile Provisioning & Configuration Management. Automated Agent Skills Configuration Management. Accelerate profile skill configuration management operations with the temporary skills and configuration override capabilities. Diagnostic Compliance & Auditing Solution