CONTACT CENTER MANAGER
"Through a single interface, I no longer have to engage HR, IT, QA, reporting, training, etc… or any other organization to administer my agent profile data across the contact center solutions stack. New agent onboarding, updating, deactivating, reactivating and offboarding takes me less than 5 minutes vs Days or Weeks when I was dependent on the other supporting organizations."
Solution Details Below
Agent Profile Provisioning, Maintenance, End-to-End Tracking, Deactivation, Reactivation and Removal.
OpsTel PLUS™ allows you to manage a wide variety of applications across the enterprise to ensure profile provisioning accuracies and licensing compliance
You will be capable of providing the ability to administer profiles across multiple contact center applications through a single interface
Simplified provisioning & maintaining agent profile data reducing processing time from days, weeks or months in LESS THAN 10 MINUTES!
OpsTel PLUS™ can save you time & money by increasing accuracy & reducing required labor
Let's crack some numbers
These are an example of the losses discovered and the savings potential revealed
after a large contact center company utilized OpsTel PLUS™
Typical Time Needed to Create an Agent Profile
Across an average of 10 technologies
Time Spent Administering
Based on 8 silo'ed
groups & multiple communication exchanges
Work Hours Saved
In just 5 minutes, new Agents are ready to receive calls
OpsTel PLUS™ will save your enterprise countless hours & cut operational costs by millions!
OpsTel PLUS™ HIGHLIGHTS & BENEFITS
Utilizes end-to-end audit trail reporting
User based configurable permissions
Activity dashboard & notification
Pre/Post submission validation
Enforcement of procedural compliance
Proactive error handling
Dynamic configuration updates
AUTOMATE PROFILE PROVISIONS
- Long lead times for provisioning, updating and maintaining contact center agent profiles across the enterprise
Identity profile management is segmented and requires multiple support groups to administer contact center agent profiles
Maintaining agent profiles across the contact center solution stack is disjointed or non-cohesive
Difficult to identify non compliant individual administrative activity at the solution level (non-existent end-to-end audit trail information)
Provides the ability to administer profiles across multiple contact center applications through a single interface
User based configurable permissions reduces risk & increases individual activity visibility
Creates transparency by utilizing end-to-end audit trail reporting
Activity based metrics dashboard with proactive notification
- Reduce provisioning time from days, weeks or months to less than 5 minutes!
Minimal training and access control required
Activity based monitoring dashboard; real-time statistics
Full transparency of administrative compliance activity through end-to-end audit trail reporting