"OpsTel Solutions help increase revenue, decrease costs and delight customers by preserving existing technology investments while eliminating repetitive tasks by automating, integrating, and enhancing the management of contact center agent profile identities."
Mr. Trent is a thought leader, author, speaker, and is considered by industry experts an authority in improving customer experience. Having spent decades leading large, complex contact center transformation engagements, his clients have seen impressive results in operational cost reductions, revenue increases and spikes in customer satisfaction scores. These achievements come from Mr. Trent’s knowledge, experience and application of CRM strategy development, business process re-engineering, application of automation technologies and disciplined project management methodologies.
His clients include many Fortune companies including IBM, Verizon Business, BellSouth, SBC (AT&T), Blue Cross Blue Shield, Telstra (Australia), The Home Depot, Chunghwa Telephone (Taiwan), Johnson & Johnson, Time Warner, Sprint, to name a few.
He joined the OpsTel Team as the Chief Customer Success Officer in January, 2021after a four-decade-long career with leading Customer Experience companies like IBM, Verizon and others.
Mr. Trent is a husband, father of two, grandfather of four, and has served in several religious and civic organizations throughout his life.
He enjoys woodworking and general aviation flying in his spare time.