THE BENEFITS

EMPOWERING STAFF SAVES TIME, EFFORT & REDUCES ERRORS

ENHANCED WORKFORCE
MANAGEMENT (WFM)

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  • Provides capabilities to manage, monitor & track Call Taker availability in real time

  • Enables the ability to temporarily manage Call Taker "On-Phone" availability schedules

  • Historical reporting specific to Call Taker schedules & "On-Phone" activities

RAPID CALL TAKER
RESKILLING

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  • Provides contact center operations the ability to address unexpected Call Volume Fluctuations & Arrival Patterns

  • Allows operations to temporarily adjust Call Taker skills configurations without IT assitance

  • Reduces dependencies on other support organizations to configure Call Taker skills profiles

FUTURE SCHEDULING & AUTOMATED ROLL-BACK

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  • Facilitates the ability to future schedule recurring projects & initiatives

  • Automatic roll-back of all temporary changes made to Call Taker skills configurations

  • Significantly Reduces repetitive tasks & human intervention